Returs & Refund Policy
Cancellation, Return, Replacement & Refund Policy
Last updated: 21 October 2026
Nikaashu is a handmade luxury products brand operated by SOLPIONEER VENTURE LLP, LLPIN ADC-5627. This policy applies to purchases from Nikaashu delivered within India.
1. Order Cancellation
Standard orders: You may request cancellation before dispatch.
Customised or made-to-order products: You may request cancellation before production begins. Once production has started, cancellations for a change of mind are not accepted.
To request cancellation, email support@nikaashu.com with your order number. We will confirm the cancellation based on your order’s status. Approved prepaid cancellations will receive a refund.
After dispatch, change-of-mind cancellations are not accepted. This does not affect your rights concerning damaged, defective, incorrect, or otherwise non-conforming products.
2. Return & Replacement Eligibility
Please report any of the following issues within 7 calendar days of delivery:
- The product arrived damaged.
- The product has a defect.
- You received an incorrect product.
- A customised product does not match the agreed specifications.
We do not accept returns or exchanges for a change of mind, personal preference, or a different colour, design, or size when the product supplied matches your order and its description.
The 7-day reporting window does not restrict rights or remedies available under applicable consumer law.
3. Replacements & Refunds
Damaged products: If the product arrives damaged, you may request a refund following verification. You may also choose a replacement, subject to availability.
Defective or incorrect products: Our standard resolution is a replacement with the correct product in satisfactory condition. If a replacement is unavailable, we will offer a refund.
Where applicable law entitles you to a refund or another remedy, that right remains available. You will not be required to accept a replacement or store credit instead.
4. Damage to Packaging
Damage to the outer shipping carton, courier box, or protective packaging alone does not qualify for a refund or replacement when the product inside is undamaged, complete, and otherwise satisfactory.
If the product inside is damaged, you may raise a claim even if you accepted a parcel with visibly damaged packaging. Acceptance of the parcel does not automatically invalidate your claim.
5. Customised & Handmade Products
Customised, personalised, and made-to-order products cannot be returned or exchanged for a change of mind. They remain eligible for assistance if damaged, defective, incorrect, or inconsistent with the agreed specifications.
Minor variations in colour, texture, brushwork, pattern placement, or finish may occur in handmade products. Variations consistent with the product description and disclosed handmade characteristics are not normally considered defects.
This does not exclude genuine damage, defects, or material differences from the advertised description or agreed specifications.
6. How to Raise a Request
Email support@nikaashu.com, with sales@nikaashu.com in copy, and include:
- Your order number and the name used for the order.
- The delivery date.
- A description of the issue.
- Clear photographs of the product, affected area, and packaging, where available.
An unboxing video may help us assess your request, but it is not mandatory.
Please retain the product, accessories, and packaging where possible. Do not return the product before receiving our return instructions.
7. Return Collection & Assessment
We will review your request and may ask for reasonable additional information or arrange an inspection.
For verified damaged, defective, or incorrect products, Nikaashu will arrange collection or provide an approved return method and cover reasonable return shipping costs. Replacement delivery will be provided at no additional charge.
Please keep the product in its received condition, apart from reasonable unpacking or inspection. Missing original packaging alone will not invalidate an otherwise valid claim.
Damage caused after delivery by misuse, accidental breakage, improper cleaning, or unauthorised alteration is not covered.
We will communicate the replacement dispatch estimate after approval. Custom-made replacements may require additional production time, which will be explained before proceeding.
8. Refund Processing
Approved refunds will be processed within 14–21 business days after approval and completion of any required return or inspection, or sooner where applicable law requires.
For approved cancellations before dispatch or custom production, this period begins from cancellation confirmation.
Refunds will normally be issued to the original payment method. For cash-on-delivery purchases, where offered, or where the original payment method cannot receive a refund, we will agree on an appropriate bank-transfer alternative.
Refunds include the amount paid for the affected product and applicable refundable delivery charges. No restocking fee applies to approved damaged, defective, or incorrect-product returns.
Your bank or payment provider may require additional time to display the credit. If your refund is not received within the communicated timeframe, please contact us.
9. Customer Support & Complaints
For cancellations, returns, replacements, or refunds, contact the Nikaashu Support Team:
Email: support@nikaashu.com
Additional Email: sales@nikaashu.com
Phone: +91 7290871919
Operated by:SOLPIONEER VENTURE LLP
LLPIN: ADC-5627
Address:
C-2, IInd Floor, Sector-2,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201301, India.
For formal complaints, please refer to our Grievance Redressal page for the designated officer’s details.
We will acknowledge consumer complaints within 48 hours of receipt and redress them within one month.
10. Consumer Rights
Nothing in this policy excludes or restricts rights or remedies available under applicable Indian consumer protection laws. Where a policy term conflicts with a mandatory legal requirement, that legal requirement will prevail.