Grievance Redressal Policy

Grievance Redressal Policy

Effective Date: 1 November 2026

At Nikaashu, operated by SOLPIONEER VENTURE LLP, we are committed to providing our customers with a smooth, transparent and satisfactory shopping experience.

We value customer feedback and take all complaints and concerns seriously. If you experience any issue with our products, services, orders, delivery or payment, you can contact our Support Team using the details provided below.

1. How to Raise a Grievance

Customers can raise a complaint or grievance regarding:

  • Damaged, defective or incorrect products.
  • Order placement, processing or cancellation.
  • Shipping and delivery-related issues.
  • Payment, refund or replacement concerns.
  • Product quality or description discrepancies.
  • Any other concern related to our website, products or services.

2. Grievance Contact Details

For any complaint or grievance, please contact our Support Team:

Company Name: SOLPIONEER VENTURE LLP
Brand Name: Nikaashu
Grievance Redressal Contact: Support Team
Email: support@nikaashu.com
Alternative Email: sales@nikaashu.com

Please mention your order ID, registered email address and a brief description of your concern to help us investigate and resolve the matter efficiently.

3. Grievance Resolution Process

Once we receive your complaint:

  1. Acknowledgement: We will acknowledge your grievance within 48 hours of receiving it.
  2. Review: Our Support Team will review the complaint and verify the relevant order or transaction details.
  3. Resolution: We will make reasonable efforts to resolve your grievance as quickly as possible and within the timelines prescribed under applicable laws.
  4. Updates: If additional information or time is required, our team will communicate the same to you.

4. Resolution Timeline

We aim to resolve customer grievances within 30 days from the date of receipt, subject to the nature and complexity of the complaint and applicable legal requirements.

5. Returns, Replacements and Refunds

For complaints involving damaged, defective or incorrect products, customers are requested to refer to our Return & Exchange Policy.

All eligible returns, replacements and refunds will be processed in accordance with the terms mentioned in that policy.

6. Escalation of Complaints

If your concern remains unresolved or you are not satisfied with the resolution provided, you may reply to your existing complaint email requesting further review by our Support Team.

You also retain the right to approach the appropriate consumer protection authority or consumer dispute redressal commission under applicable Indian laws.

7. Policy Updates

Nikaashu reserves the right to update or modify this Grievance Redressal Policy from time to time to reflect changes in our business practices or applicable laws.

For any further assistance, please contact us at support@nikaashu.com.

Nikaashu
A Brand by SOLPIONEER VENTURE LLP
India